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Frequently Asked Questions

What devices do you buy?

How does the Cell3R trade-in process work?

We offer two 100% free options. You can schedule an appointment with our mobile service for on-site inspection and pickup, or use our prepaid Canada Post shipping label to send your device to us securely.

We buy a wide range of devices: cell phones, tablets (Apple, Samsung, Google), MacBooks, high-performance laptops, and gaming consoles. You can check your device's value directly on our site!

How is the buyback price determined?

Your online quote amount is directly based on current market value according to your device's model and condition. Our inspection process simply serves to validate the state you declared, ensuring your offer is confirmed in a fair and transparent manner, with no surprises.

Do you buy broken or damaged devices?

Do you buy locked phones?

Yes, we do buy locked cell phones. Please simply select the exact status of the device when filling out our instant quote form to receive an accurate offer.

What should I do before handing over my device?

Back up your data and remove your cards (SIM or MicroSD). Important: You must sign out of all personal accounts (iCloud, Google, Samsung) unless you are specifically selling the device as locked.

For the mail-in option: The device must be very well packaged. Wrap it generously in bubble wrap or protective material and secure it firmly in a rigid box to prevent any damage during transit.

How does the return process for my device work?

After receiving your online quote, you have two options: an in-person drop-off (in Trois-Rivières and the surrounding areas) or shipping by mail using the prepaid label that we will send you via email.

For in-person pickups, we pay you in cash on the spot after a brief inspection. For mail-in shipments, we send you a secure Interac e-Transfer as soon as the device is received and inspected.

How and when will I be paid?

Yes, absolutely! We buy devices with cracked screens, dead batteries, or other hardware issues. Your instant online quote will simply reflect the current condition of your device.