Warranty and Returns Policy

Our exchange or refund policy is valid for 30 days following the receipt of your device. After this 30-day period, we cannot approve any exchanges or refunds.

To be eligible for a return, your item must be returned to us in the same condition as it was provided to you. Proof of purchase will be required when filing your claim.

Important conditions for electronic devices:

• The device must be fully factory-reset.

• All personal accounts (iCloud, Google account, passwords) must be signed out before the device is returned to us.

• Attention: No refund or exchange will be processed until the activation lock (e.g., Find My iPhone/iCloud or Google account protection) has been completely removed by the customer. If a device is returned to us locked, the refund process will be immediately suspended.

• Please return the device in its original packaging or similar packaging, with all accessories included at the time of sale.

• Please do not return your product to the manufacturer.

Partial refunds or refusals: In certain situations, only partial refunds may be granted or the refund may be refused:

• Any item not in its original condition, which has suffered physical damage (e.g., broken screen, water damage), or which is missing parts for reasons not due to an error on the part of Cell3R.

Refund process Once your device is collected or received and inspected by our team, we will send you an email to confirm receipt and notify you of the approval or rejection of your refund request. If your request is approved, your refund will be processed and the funds will be returned via the original payment method used for your purchase.

Late or missing refunds: If you have not yet received a refund after receiving our confirmation, please follow these steps:

• Check your bank account or credit card balance again.

• Contact your credit card company; there is often a processing time before the transaction is officially posted.

• Contact your financial institution. Again, a processing time is entirely normal.

• If you have completed all these steps and still have not received your refund, please contact us at info@cell3r.ca.

Returns: Mobile service and shipping Before returning a product, you must email us at info@cell3r.ca to obtain our approval. Once approved, two options are available to you:

• Option 1: Mobile Service (Trois-Rivières Region): If you are located within our service area, our team will travel directly to your meeting point to inspect and collect the device on-site, saving you the hassle of shipping.

• Option 2: Mail-in Shipping: If you are outside our mobile service area, you will need to ship the device to us by mail.

You are responsible for paying your own shipping costs for returning your item. Original shipping costs are non-refundable. Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are shipping a product to Cell3R, we require the use of a shipping service with a tracking number and we advise you to purchase insurance. We cannot guarantee that we will receive your returned item and we are not responsible for packages lost in transit.